Unified HRC • ICT
About the Client Our Client who is in Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa. For the last 40 years, our client has made their mission to provide quality medicines to those who need it the most. Our client manufactures and distribute branded prescription and over-the-counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory and nutrition. They have a track record few can match and their brands are among the most trusted in Africa. Our client is proud of their history and have big ambitions for the future whose vision for 2030 is to be the health champion of Sub-Saharan Africa. To achieve this, they are looking for the right talent to join the team and create a lasting impact not just within the company but more-so on the communities they serve. What you become a part of: As an IT Officer for Kenya, you will play a vital role in supporting and maintaining our IT infrastructure, business applications including ERP and POS systems, and ensuring smooth day-to-day IT operations in the country. You will work closely with both the Kenya business team and central IT to provide reliable, secure, and user-friendly technology services. Key Responsibilities: System Support and Administration: Assist in the deployment and ongoing support of Microsoft Business Central ERP, SFA, CRM, and other business applications. Collaborate with business users to resolve system issues and ensure processes are supported effectively. Maintain data integrity, system security, and compliance with corporate policies and regulations. IT Infrastructure Management: Support the installation, configuration, and maintenance of IT hardware including servers, network devices, and endpoint equipment. Help implement and support Microsoft Modern Workplace tools to promote productivity and security. Monitor IT systems for performance and escalate issues as needed to central IT teams. User Support and Training: Provide frontline user support through troubleshooting hardware and software issues. Conduct basic user training and assist in promoting IT awareness and best practices. Vendor Coordination: Assist in coordinating with IT vendors and service providers for timely support and maintenance. Support procurement processes by liaising with vendors regarding hardware and software needs. Documentation and Reporting: Maintain accurate documentation of IT assets, configurations, and procedures. Assist in preparing reports on IT service performance and issues.